Creation of the interoperability between the electronic ticketing systems in Estonia and Finland

P3 Well-connected region

3.1. Improved transport flows of people and goods

Southern Finland - Estonia

01.05.2018 - 30.04.2021

€2 610 822

€2 049 071

Project Summary:

Estonia and Finland are one of the most closely connected countries in Europe. Finland is the biggest foreign labour market for Estonians and Estonia is one of the most popular tourism destinations for Finns. The influx of people and goods have constantly been growing during the last decade. Projections show that these numbers are going to increaseA great deal of these passengers (approx. 60%) use public transportation, both for work and leisure. This means purchasing at least three different types of tickets – local tickets in either Helsinki, Tallinn or Tartu, and a ferry ticket. This is time-consuming.

The journey will get even more fragmented if the passengers need to travel outside the capital regions: urther destinations, such as Tartu have their local ticketing systems, which means another purchase. The e-ticketing project aims at connecting ticketing systems in Tallinn, Tartu, and Helsinki to enable seamless travelling. The project aims at talking this challenge with three interconnected actions: Firstly, the conceptual business model will to be sorted out. Secondly, the developing the system and testing it takes place. Thirdly, project partners will pilot the joint ticketing system in Tallinn, Tartu, and Helsinki.

As a result, it is expected that the time spent on travelling can be reduced approximately by 5%.

Lead Partner

Tallinna linn

Country: EE


Partner budget: 974.553 EUR

Amount of ERDF funding: 818.624 EUR ERDF

Project Partners

Helsingin seudun liikenne

Country: FI


Partner budget: 1.448.875 EUR

Amount of ERDF funding: 1.071.443 EUR ERDF

Tartu Linnavalitsus

Country: EE


Partner budget: 187.394 EUR

Amount of ERDF funding: 159.004 EUR ERDF

Expected results

The project will directly contribute to the fulfilment of the programme result indicator as it is directly oriented in saving passengers’ travel time. It is expected that the time spent on travelling can be reduced approximately by 5%. An example: a person starts the journey from Tallinn. S/he firstly needs a local ticket (can be bought online as well as in kiosks), this will take some 5-15 minutes. Secondly, s/he buys the ferry ticket (another 5-10 minutes) and checks in. After arriving at Helsinki, s/he needs to buy another local ticket (e.g. tram no 9 from Helsinki West Harbour). The ticket queues are long (and outside!) – another 10-20 minutes spent. The same description applies for the journey from Helsinki to Tallinn, too. If these tickets can be purchased in one web page, the total time saved reaches up to 40 minutes. So, the proposed project will create a basis for one-stop-shop for international tickets.

The tangible results are ticket products in Tallinn, Tartu, and Helsinki (e.g. daily tickets) to prove the concept. Also, there will be a possibility to use the same cards on one of the ferry companies (Lindaliini AS). After the agreements on ticket pricing and sharing the income (clearing) have been made, the concept is easily further developed (i.e. involving new service providers, such as long-distance bus, ferry, and train companies).

There are also several other anticipated results. Hassle free public transportation will probably result in reduced number of private cars or taxis. Also, the service providers can reduce the number of vending machines and tickets sales in public vehicles that lowers their costs.